Skip to main content
AssessmentsDigital Empathy

Understand the housing needs of the Métis Nation of Alberta

By February 8, 2021May 12th, 2021No Comments

Métis Nation of Alberta

In order to effectively understand housing needs of the Métis Nation of Alberta (MNA), the MNA is conducting a province-wide assessment of Nation members. Individuals living in Métis communities have a distinct culture relative to other Albertans, and other Aboriginal peoples, so the MNA wanted to design the assessment to be more empathetic to what makes its members unique.

They turned to Tickit Health, with its Digital Empathy Design Framework and the Tickit solution, to build and conduct this assessment. It gathers information on the awareness and use of the MNA’s current housing initiatives and will explore additional needs, programs, and services the community may need.

The MNA wants to identify general needs across the members, but also any special needs for those who may be marginalized within its population, such as women, seniors, children/youth, persons with disabilities, members of the 2SLGBTQ+ community, and single parents. Informed by the Gender-Based Analysis Plus (GBA+) research methodology, this unique assessment will result in recommended housing programs that will serve general and specific groups within the Métis Nation of Alberta.

About 19,000 members of the MNA will be able to fill out the confidential online survey.

The confidential survey was built with Digital Empathy design to gather informed results and capture all individual needs with empathy-driven questioning, resulting in greater disclosure from participants.

Digital Empathy design personalizes the user experience, helping each individual to trust the process and share their unique and honest voice. Using a warm, natural colour palette, our designer at Tickit Health worked with community members to ensure the assessment tool felt relevant and approachable.

Establishing these needs helps to inform the development of programs that advance the well-being of Métis citizens in Alberta, and elsewhere.

Example of Digital Empathy applied to the housing assessment for the Alberta Metis Nation