Tickit: Bringing Innovative Information Management to the Community Health sector

Black Creek Community Health Centres will present their evaluation of Tickit's progress on the collection of patient experience data in a community health setting at the Community Health Advancement  Conference in Toronto later this month. Our innovative care model with Black Creek Community Health Centres:

Zack was a patient that fell through the cracks of the health care system. He developed needless complications after his hospital visit as a result of a lack of education and engagement. His story is a testament to the fact that patients deserve better. He is on a mission to ensure that patients have the tools and resources they need when leaving the hospital to manage their care and find the care that they need.

Telehomecare, a program of the Ontario Telemedicine Network is a self-management program for clients living with Chronic Obstructive Pulmonary Disease (COPD) and Congestive Heart Failure (CHF). Telehomecare, in partnership with the Central /TC CCAC’s and primary care providers, focuses on remote vital sign monitoring in combination with health coaching and self-management support. The addition of the Telehomecare program to LOFT’s Specialized Assisted Living provides clients access to support their chronic diseases.

This innovative care model has reduced barriers to care, decreased avoidable acute health care utilization, improved the overall care experience for residents and is a model for care integration and collaboration between health care teams, planners and leaders. Black Creek Community Health Centre (BCCHC) provides holistic care and program services to a diverse client population. Currently, BCCHC engages a sample of clients with its Client Experience Survey, a paper-based tool provided in English and Spanish (approximately 30% of clients).

This quality improvement project will provide clients with the Client Experience Survey on Tickit®, an interactive mHealth platform, with the aim to compare the electronic tool with paper-based data collection. Tickit was chosen as it leverages a combination of graphics, large-scale text, bright colours and a user-friendly interface to collect client data

The Community Health Advancement Conference (Com-Hac) will take place in Toronto on June 23 2016. The conference is presented in collaboration by Reconnect Community Health Services and the Centre for Addiction and Mental Health.

For more information on the conference, please see Com-Hac.