Tickit reduced consultation time and provided more accurate information with the Digitally Empathetic Maari Ma Aboriginal youth psychosocial screener.

Solution

Population Health assessment and management with Tickit

In order to strengthen their population-based approach for better health management of young people and increase screening efficiency, Maari Ma reached out to Tickit Health and utilized Tickit®, an interactive digital platform that houses psychosocial assessments for youth. Tickit is uses Digital Empathy to make the Maari Ma Aboriginal Youth Psychosocial Screener more accessible, more engaging, and more trustworthy to increase response rates with youth  and yield better outcomes.

The components of Tickit’s assessment – questions, images, graphics, and language, were modified and personalized to reflect the Aboriginal population of the community. For example, instead of asking the young person if they would like to talk more about an issue, the modified version asks “I’d like to yarn more about this” (Note: yarn is Australian slang for talking). The  team at Maari Ma YHC knew it was important for the assessment tool to end on a positive note, so an additional category of questions called “strong” was added to Tickit. These questions were designed to empower youth by asking what makes them feel strong in their life.

Tickit was administered to young people prior to the appointment, giving them an opportunity to highlight the problems they’d like to discuss in detail. A safe and private environment, increased youth participation and disclosure, enhancing their care journey. Clinicians received  flagged reports that highlighted and categorized critical information, risks, strengths, and issues about the young person. Streamlined and real-time reporting on Tickit’s Population Management Module provided a foundation for the clinician to address health-related risks more effectively with young people during appointments.

Outcomes from Tickit’s Digital Empathy Maari Ma Aboriginal Youth Psychosocial Screener

• Higher Acceptability: 97% of young people who filled out Tickit before their Youth Health Check found that using the tablet was easy or very easy to use.
• Increased Disclosure: 96% of young people felt either comfortable or very comfortable answering the psychosocial assessment questions on Tickit.
• Usefulness: 91% of young people felt that their responses on Tickit would be helpful or very helpful for the youth health team.
• Adaptability: 100% of participants thought that questions asked on Tickit were relevant to them as Aboriginal young people living in their specific community.
• Accessibility: The clinic staff reported that 100% of young people attending the clinic for their annual youth health check used Tickit.

Tickit’s Impact at Youth Health Clinic

Tickit reduced consultation time and provided more accurate information when trying to assess risky behaviors amongst youth.

Tickit proved to be an interactive psychosocial assessment tool widely appreciated for its design, accessibility, and adaptability. The staff was happy to find higher self-disclosure amongst youth in regards to sharing details about their home, school, and social life. Prior to using Tickit, some harmful behaviors amongst this indigenous population went unnoticed. However, Tickit’s use helped clinicians to identify these behaviors and discuss an actionable plan to prevent health problems in the future and support Maari Ma’s long term care providing strategy.