Low response rates and delayed reporting on patient feedback gave little opportunity to improve the patient experience.
‘Patients First’ is the guiding principle of Cleveland Clinic. The Executive Health program offered at Cleveland Clinic Canada is specifically tailored to the individual to reduce health risk factors and detect and treat diseases in their earliest stages before major problems develop. Patients are seen for an extensive annual visit where they can interact with upwards of ten different specialists and numerous support staff to cover various areas of their health and wellness. As such, coordinating care as well as tracking and measuring the patient experience is of utmost importance to program success, and also supports improved outcomes and satisfaction for patients.
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