Capturing voices and opinions for better health and better care.

Challenge

Understanding physicians’ readiness for integrated health.

Gevity’s client, Washington State Health Care Authority (HCA), purchases healthcare for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest healthcare purchaser in the state, they lead the effort to transform healthcare, helping ensure Washington residents have access to better health and better care at a lower cost.

As part of their commitment to whole-person care, integrating physical and behavioral health services for better results and healthier residents, the HCA were seeking a readiness study of physicians across the state that manage rural and behavioural health clinics. Several survey and assessment companies were evaluated, and the award-winning flagship solution known as Tickit® chosen as the preferred solution for higher uptake and better quality data.

Solution

Gevity deploys Tickit’s screening assessments

Unlike traditional survey and assessment methods, Tickit is based on the science and psychology of Digital Empathy™ which is proven to improve organizational efficiency, enabling better decision making through increased response rates and quality of data.

Within a matter of weeks from contract signing, an electronic custom survey was developed based on a standardized EHR Readiness Assessment Tool that evaluates four readiness components: Organizational Alignment, Management, Operational, and Technical Capacity.

The survey was sent to clinics to better understand their administrative, clinical and technical needs for an Electronic Healthcare Record, a digital version of a patient’s paper chart. To avoid survey fatigue, the survey was shortened with the use of categories and groupings.

Results

Using survey data, Gevity supported HCA in the uptake of a state-wide EHR

Digital surveys were sent to more than 350 behavioural health and rural clinics. Approximately 74% of survey respondents were behavioural health providers and about 45% of respondents were small providers with a staff between 2-10.

The insightful feedback from each of the clinics was combined and reported by type and size. Follow up with the clinics was possible as the Tickit platform can “resume” a survey. The ambitious March to May timeline from kick-off to delivery was met, in part, to the close collaboration of all parties including an epidemiologist who helped with the survey questionnaire and business analysts and program managers to field the technology and gather results.

Based on the data received from the surveys, Gevity’s goals were met and they were able to make recommendations to HCA that will support the change and uptake of a state-wide EHR. The HCA will now use the results of the survey to support decisions they make on the most appropriate EHR to be implemented state-wide.