Black Creek Health Community Health Centre (BCCHC) Success with Tickit®:
- 300% increase in the number of survey responses
- 50% reduction in the administrative time spent on data entry
- 49% of clients were able to always see their healthcare provider the same day or next day due to quality improvement activities post-Tickit use
- 92% of respondents felt the questions in Tickit survey were easy to understand
- 94% of respondents found Tickit app easy to use
- 95% of respondents thought the information collected on Tickit is helpful to BCCHC
BCCHC’s need to better serve its diverse population
Black Creek Community Health Centre (BCCHC) is a non-profit community-based clinic that provides health care services and programs geared to vulnerable populations in Toronto’s North West communities. Delivering care to 9,000 clients annually, BCCHC serves a diverse age demographic constituting 61% adult, 19% seniors, and 20% youth.
As part of its quality improvement initiatives, BCCHC is required to regularly conduct an annual Health Quality Ontario (HQO) Client Experience Survey and report the client experience data to the Ontario Ministry of Health. Prior to using Tickit, the team conducted a paper-based survey and struggled with getting complete and representative responses due to language barriers, varying literacy, and cultural appropriateness. Furthermore, the paper forms required manual data entry, consuming valuable staff time, producing greater chances of error in data reporting and delaying analysis. With a goal of increasing survey response rates and reducing duplicated data entry, the Black Creek quality improvement committee reached out to Tickit Health for help.
About Tickit Health
Tickit Health houses the expertise to help organizations elevate their performance by harnessing the power of Digital Empathy. Our flagship product, Tickit is an interactive proprietary digital surveying software that captures the unique needs of an individual and collects high-fidelity data for organizations to effectively manage their populations. Tickit Health has demonstrated the success of this tool in various industries, healthcare, market research, insurance and education across the US, Canada, and Australia. Learn about our product and impact in other industries here.
Black Creek Quality Improvement Committee: Erin Barnes, Hannah Bontogon, Melissa Galeano, Amika Gupta, Farha Khan, Daniel Monroy, Yolanda Mendoza, Judy Murray, Beryl Pilkington, Michelle Westin, Samentia Wilson, Erin Zindoga. Tickit Health: Dr. Sandy Whitehouse
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