Beyond One-Size-Fits-All

Transform Relationships with Digital Empathy™

Backed by a powerful back-end system to provider workflow, Communication with Tickit’s Digital Empathy platform improves engagement. Outstanding data quality leads to upstream prevention and streamlined care.

More than just a digital survey platform - Tickit Health

More than a Transaction

Bridge Gaps in Communication with Digital Empathy

People facing stigmatized health challenges are often suffering silently. Many slip through cracks of support systems because of communication barriers. Digitally Empathetic design helps people feel safe and comfortable so they can share honest and reliable information, resulting in higher fidelity data for the organization.

Digital Empathy surveys screeners assessments interface
Culturally-
Relevant
Available in
35+ languages
Trauma –
Informed
Strengths-
Based
Safe &
Secure
Evidence-
Based

What is Digital Empathy?

Backed by research, the Digital Empathy™ Design Framework, leverages our expertise in the design and medical fields to build solutions that go beyond generic survey platforms.

Digitally Empathetic design helps people feel safe and comfortable enough to share honest and reliable information, resulting in higher fidelity data for the organization. Through more empathetic data collection, Tickit® helps organizations transform transactional relationships into deeper ongoing trusting relationships, at scale.

Digital Empathy surveys screeners assessments illustration
The Pillars of Digital Empathy

How it Works

Digital Empathy™ is Human Centred Design

Human-Centred Design is at our Core. We are dedicated to a collaborative design process where all of the right voices are heard. Tools that are designed for their audience foster relationships and yield better data.

Group of people smiling and working together on a laptop.

Collaboration & Co-Design

Tickit Health applies participatory approach to designing solutions, in which community members are treated as equal collaborators in the design process. 
Depending on project needs, we use:

  • Literature Reviews
  • Workshops
  • Focus Groups
  • Collaborative Working Documents

Supporting Professionals To Do
The Work They Love

For over a decade, Tickit™ has been used by clinicians, counselors, social workers, administrators and more to understand the people they work with and impact lives. Tickit™ make change possible with:

Icon of a tablet with a survey on it.
Icon denoting network.
Icon of gears.
Icon of a computer with a graph on it.
Icon of an info button.
Evidence-Based
Screeners
Integration
Automated
Workflows
Easy-to-Use
Analytics
Actionable Guidance 
for Providers

Impact

Effective Screening Tools that Fit Seamlessly Into Your Workflow

With Digital Empathy, Tickit® collects richer and more accurate patient-reported data while reducing administrative time, improving patient health outcomes and organizational efficiency. See results:

99
feel more comfortable sharing with Tickit®
99
completion rate for +60 question assessment
300
increase in response rates about client experience

Purpose-Built Solutions

Our platform supports organizations such as clinics, schools, hospitals, and NGOs. Tickit Health offers flexible solutions that enable you to collect and analyze data both at an individual and population health level.

Success Stories

See Digital Empathy™ Make a Difference

Our platform supports organizations such as clinics, schools, hospitals, and NGOs. Tickit Health offers flexible solutions that enable you to collect and analyze data both at an individual and population health level.

University of California San Francisco Health

University of California, San Francisco

The UCSF team digitized the CG-CAHPS with Digital Empathy™ to serve the needs of diverse groups of patients.

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Trapeze Sydney Children's Hospitals Network

Sydney Children’s Hospital

Reduced survey completion time and Improved survey response rate with electronic HEADSS assessment.

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Maari Ma Health

Maari Ma Health

Tickit’s tool for Maari Ma Health yielded more accurate information from Aboriginal youth, better connecting them to resources.

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