Our Purpose

Better Lives through
Digital Empathy™.

Tickit Health was born from critical communication gaps in healthcare and has evolved to deliver on the principles of Digital Empathy to all people. Through Digital Empathy, organizational performance and outcomes improve.

Our Company - Tickit Health

Our Mission

Positively impact more than 1 million lives by 2024

We believe this Mission is based on a more empathetic approach to communication; applying Digital Empathy to an organization’s support for populations of people is a key part of that.

For an organization to effectively respond to the needs of its populations, it needs to know each individual’s unique needs. This can be challenging, particularly when the information necessary to support an individual may be stigmatizing.

Digitally Empathetic tools engender trust with individuals, enabling them to disclose maximum information with greater honesty.

Using real-time reporting and person-centric resources in a single digital platform, Tickit not only holds the capacity to better capture the information but also empowers organizations to identify and support each individual, effectively.

Get to know our team

Tickit Health Leadership & Governance

The Tickit Health company is a fast-paced, innovative, and collaborative team bringing Digital Empathy into everything we do. Whether that means leveraging our expertise to design culturally adaptable surveys, assessments, and screeners for diverse populations or partnering with organizations to solve complex workflow challenges, we’re experts in empathetic person-reported data collection.

The populations we serve are also reflected in our team, and we love learning from each other’s different cultural backgrounds both on a personal level and for the strength of our product.

Daniel Penn

Chief Executive Officer & Co-Founder

Dr. Sandy Whitehouse

Chief Medical Officer & Co-Founder

Ellen Louie

Client Success Lead

Dave Wattling

Board Chair, CMC, ICD.D

Dr. Sandy Whitehouse

Founder, Chief Medical Officer

Ian Penn


Heather Barnhouse


Bob Wiens


Partner Spotlight

Collaborative partnerships based on shared values

Our strategic partnerships capitalize on our respective strengths to support good mental and physical health for children and adults.

Tickit Health’s Global Reach

Clients Worldwide

Backed by dozens of validation studies, the Tickit approach is proven to support diverse population backgrounds (age, demographics, disease etc.), and it overcomes common language & cultural challenges often faced with diverse populations. Tickit is now used by schools, healthcare organizations, NGOs, and community-based organizations to screen populations and to connect individuals with the specific support they need, optimizing resource allocation and usage.

Our History

Tickit Health Company Milestones

Tickit Health was founded in 2012 to redefine the information collection process, historically known to be resource-intensive and lacking in effectiveness. Tickit’s evidence-based tools obtain critical information required to efficiently deliver care and support individuals across broad populations.


Tickit Health Founded

Known as Shift Health, an iOS app was developed as a youth risk assessment tool.


Boston Children's Hospital

Boston Children's Hospital, celebrating 5 years of partnership in 2018.


First Publication

Journal of Medical Internet Research.


Startup Health

First Canadian company to join the global network of "health transformers".


Seattle Children's Hospital

Youth assessments designed in partnership with Seattle Children's Hospital & University of Washington Human Factors Design Department.


Public Health

Expansion into public health clinics for PREM's data collection in 4 languages.


Sick Kids

Awarded for an ICU patient safety tool developed for Sick Kids Hospital.


Los Angeles Health Services

Development of a digital tool for advanced care planning with the Los Angeles Department of Public Health.


Telus Health

One of 8 companies accepted into the Telus Innovations accelerator program.

2019 / 2020

Emerging Rocket

Recognized on the "Ready to Rocket" Digital Health list.

Contact Us

Backed by a team of in-house experts.

Tickit empowers organizations to better serve their populations with Digitally Empathetic tools to capture information.

Contact Us

Join Our Team

If you are passionate about not just changing the world, but improving it for everyone, and you like working in highly energetic, creative, dynamic, collaborative, and entrepreneurial environments, we’d like to hear from you.



Work-Life Balance

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