Better Lives through
Tickit Health was born from critical communication gaps in healthcare and has evolved to deliver on the principles of Digital Empathy to all people.
When Digital Empathy is applied, Organizational Performance and Outcomes Improve.
Positively impact more than 1 million lives by 2024
We believe this Mission is based on a more empathetic approach to communication; applying Digital Empathy to an organization’s support for populations of people is a key part of that.
For an organization to effectively respond to the needs of its populations, it needs to know each individual’s unique needs. This can be challenging, particularly when the information necessary to support an individual may be sensitive or stigmatizing.
Digitally Empathetic tools engender trust with individuals, enabling them to disclose maximum information with greater honesty.
Using real-time reporting and person-centric resources in a single digital platform, Tickit not only holds the capacity to better capture the information but also empowers organizations to identify and support each individual, effectively.
Get to know our team
Tickit Health Leadership & Governance
At Tickit Health, we’re a fast-paced, innovative, and collaborative team bringing digital empathy into everything we do. Whether that means leveraging our expertise to design culturally adaptable tools for diverse populations or partnering with organizations to solve complex workflow challenges, we’re experts in empathetic person-reported data collection.
The populations we serve are also reflected in our team, and we love learning from each other’s different cultural backgrounds both on a personal level and for the strength of our product.
The research behind Tickit was initiated by our Founder and Chief Medical Officer, Dr. Sandy Whitehouse, an adolescent physician. In her time as a medical director of emergency services at BC Children’s Hospital, Dr. Sandy routinely struggled to obtain accurate and complete information from her young patients. Testing through various innovative methods, Dr. Whitehouse was able to obtain more accurate information form her patients by putting a validated questionnaire onto a digital platform, using images and icons appropriate to her patients. This approach resulted in greater sensitivity and specificity of responses collected, enabling Dr. Whitehouse and her colleagues to have more engaging conversations, identify critical issues and render appropriate treatment. With Whitehouse as co-founder, the idea became the basis of Tickit Health.
At Tickit Health, Sandy leverages her extensive background in healthcare industry to consult healthcare organizations in population health matters and design innovative questionnaires that result in high-fidelity data for organizations to improve their services and care delivery. Currently, she is also serving on the Board of Directors for ITAC Health.
Eric is a 30-year veteran in healthcare technology leadership, business development, and revenue generation. He’s built and led talented teams in the U.S., Canada, Australia, and Europe. Most recently, he has been at the forefront of efforts to improve patient engagement, access to care through telemedicine, and resolve issues of health equity and disparity.
Eric has designed and built scalable business development, sales, and marketing infrastructures generating $110m+ in product and service sales within the healthcare sector with such laudable organizations as Eclipsys (now Allscripts), Clinicom (now McKesson), Carefx (now Harris Corp), EMIS Inc., Providence St. Joseph Health, Cloudbreak Health, and others. He’s captured notable contracts, strategic partnerships, and global alliances to sustain double-digit growth.
Alex oversees the software development efforts at Tickit Health, and has been writing software applications since he was a teenager. With a BSc. in Computer Engineering, he has led the development of several commercial applications, including a consumer-focused language learning application. Alex has personal experience writing solutions for the Android, Mac, and Windows environments in multiple technical development environments. In addition to his fluency in the technical languages, Alex also speaks Russian, Polish, and Chinese.
Ellen brings over 25 years of extensive experience in enterprise software sales, marketing, and account management in the healthcare and technology industries. Prior to joining Tickit Health, Ellen was in leadership positions at IBM, AT&T, and the Canadian Diabetes Association. Ellen is responsible for all of Tickit Health’s client’s success in using Tickit, and working with the organization, including implementations, training, and ongoing support.
Carolina brings clinical expertise and product management experience to the team. A dentist by training, Carolina first became passionate about digital technology’s potential to improve the workflows and patient and provider experience during her dentistry career. She pivoted to product management after earning her Master’s Degree in Information Technology. Before joining the Tickit team, she managed digital therapeutics for chronic disease prevention. Carolina is fluent in Spanish and English, and is working on her Swedish.
Board Chair, CMC, ICD.D
Dave has had an extensive career building businesses in North America and Europe. He has managed large complex health solution portfolios and sat on both sides of the acquisition and divestment table. Prior to retiring from corporate life as TELUS Health VP, he led the enterprise health portfolio and oversaw M&A for the overall health business. He presently provides advice to scale-up companies in the areas of strategy, M&A, growth and governance. Dave has been widely recognized for his not-for-profit leadership contributions, and presently chairs the board of Southlake Foundation and sits on the Newmarket-Tay Power board. He is certified director (ICD.D) and management consultant (CMC).
Ian has served as Chair of the Company’s Board of Directors since the Company’s inception. Ian trained and practiced medicine in Australia, the United States and Canada. Practicing as an interventional cardiologist, he invented and commercialized a stent with Dr Don Ricci through their company EvYsio. Together they cofounded Evasc medical systems that create diverse vascular devices. Ian serves in a leadership capacity for several not-for-profit organizations.
Daniel co-founded the Company in 2012 with Dr. Sandy Whitehouse and has served on the board since that time although no longer involved in day-to-day operations. Daniel Penn is a serial entrepreneur and growth advisor helping companies reach their potential. He was named to Forbes 30 under 30 list for healthcare, has twice been a TEDMED Scholar. He has presented on the topic of innovation in Healthcare at conferences like MedicineX (Stanford), Health 2.0 and Queen’s Innovation Summit.
B.Sc., LLB, MBA, ICD.D
Heather is a senior partner with Dentons, the world’s largest law firm, as a member of the Corporate/Commercial practice group in Edmonton. Heather’s practice includes governance, shareholder disputes, mergers & acquisitions, technology (digital, data, IT) transactions and growth. Heather has a passion for helping entrepreneurs in the health and medical technology areas grow their businesses. Heather is active in the not-for-profit sector both locally and nationally.
B.Com., MBA, FCPA
Bob joined Tickit in November 2019 as Financial Advisor, joined the board in April 2020 and is our Board Secretary. Bob’s career in finance and corporate leadership includes roles as managing partner of Arthur Andersen Vancouver, CEO of FACS Records Centre, and co-Founder and CFO of D-Wave Systems. Bob has served the United Way of the Lower Mainland (Chair), United Way Canada (Treasurer), Rainbow Collaborative Technologies (Chair), Science World (Treasurer), University Hospital Foundation (Chair), Forum for Young Canadians (National Vice Chair), Leadership Vancouver (co-Chair), InspireHealth (co-Chair) and the Canadian Cancer Society (peer counsellor).
Collaborative partnerships based on shared values
Our strategic partnerships capitalize on our respective strengths to support good mental and physical health for children and adults.
Tickit Health’s Global Reach
Backed by dozens of validation studies, the Tickit approach is proven to support diverse population backgrounds (age, demographics, disease etc.), and it overcomes common language & cultural challenges often faced with diverse populations. Tickit is now used by schools, healthcare organizations, NGOs, and community-based organizations to screen populations and to connect individuals with the specific support they need, optimizing resource allocation and usage.
Tickit Health was founded in 2012 to redefine the information collection process, historically known to be resource-intensive and lacking in effectiveness. Tickit’s evidence-based tools obtain critical information required to efficiently deliver care and support individuals across broad populations.
Tickit Health Founded
Known as Shift Health, an iOS app was developed as a youth risk assessment tool.
Boston Children's Hospital
Boston Children's Hospital, celebrating 5 years of partnership in 2018.
Journal of Medical Internet Research.
First Canadian company to join the global network of "health transformers".
Seattle Children's Hospital
Youth assessments designed in partnership with Seattle Children's Hospital & University of Washington Human Factors Design Department.
Expansion into public health clinics for PREM's data collection in 4 languages.
Awarded for an ICU patient safety tool developed for Sick Kids Hospital.
Los Angeles Health Services
Development of a digital tool for advanced care planning with the Los Angeles Department of Public Health.
One of 8 companies accepted into the Telus Innovations accelerator program.
2019 / 2020
Recognized on the "Ready to Rocket" Digital Health list.
Join Our Team
If you are passionate about not just changing the world, but improving it for everyone, and you like working in highly energetic, creative, dynamic, collaborative, and entrepreneurial environments, we’d like to hear from you.