A Case Study: Using Tickit® to Improve CG-CAHPS* data collection
Hearing the Patient Voice Efficiently and Effectively
The patient voice is at the centre of quality and continuous improvement work. The current methods of data collection usingpaper-based tools are cumbersome, wasteful of monetary and human resources , slow, and not engaging.
The Case Study
Presented the CG-CAHPS' questions on Shift Health's Tickit platform to directly collect and assess their patients' perceived access to care at the primary care clinic. Data included getting: Timely appointments for urgent and routine care, answers to questions during and after office hours, and wait times.
The goal was to exceed 4% relative improvement over baseline score for 2015.
CG-CAHPS survey completed via Tickit a tablet web-based tool at point of care
Jan 30, 2015: Access composite baseline was calculated and submitted
Jan 29, 2016: Re-measurement was submitted
"The TickiT® responses helped us to ensure that our efforts aligned with actual priorities of our patients."
Silver Avenue Healing Project
With Tickit, Silver Avenue reached its goals:
- Achieved 5.3% improvement over (RI=(39-35.6)/(100-35.6)) baseline score in Getting Timely Appointments, Care and information.
- Increased patient engagement and responsive ability for clinic continuous improvement based on survey results
- Incentive payment of $2,667 which has never been claimed before
Value Tickit Offers
Low Literacy and Languages
Simple language & graphics make complex medical terms easy to understand, and make our platform customizable for diverse patient populations.
Improve Data Quality While Reducing Cost
Tickit ® transforms patient-entered responses into actionable data, allowing for quality improvement through shared decision making and data analytics.
This project was in partnership with the Silver Avenue Family Health Center and the San Francisco Health Network.
* Clinician and Group Consumer Assessment of Healthcare Providers and Systems
Silver Avenue Family Health Center and Healing Project